Direct Marketing Operations Manager - Remote

Overview

As our Direct Marketing Operations Manager, you will own and optimize our direct mail and email marketing initiatives while building scalable operational frameworks that enhance efficiency and deliver the best Possible experience across channels.

In Short

• Design, execute, and optimize direct mail and email campaigns to drive new customer growth.
• Collaborate with creative, credit risk, our agency partner and numerous data providers to develop impactful and scalable messaging and targeting strategies.
• Manage end-to-end campaign production, including vendor coordination, timeline management, quality assurance and testing.
• Champion an integrated marketing approach by building and implementing scalable processes and workflows.
• Monitor campaign performance and provide actionable insights to improve channel performance.
• Collaborate with the analytics and credit risk team to refine reporting and optimize targeting and segmentation.
• Lead campaign forecasting, including financial performance, cost, and LTV.
• Identify inefficiencies and develop solutions to improve campaign delivery speed and accuracy.
• Document and standardize best practices to ensure repeatable success.
• Align with our mission - inspired to help our customers improve their financial lives.

Requirements

• 4+ years of experience in marketing operations, direct mail, email marketing, or performance marketing.
• Proven ability to manage multi-channel marketing campaigns with a focus on customer acquisition.
• Strong project management skills with the ability to coordinate complex campaigns across teams and vendors.
• Analytical mindset with experience using tools like SQL, Tableau, Databricks, Sigma, Amplitude, Singular or similar.
• Familiarity with marketing tech stacks, CRM platforms, and campaign management tools.

Benefits

• Competitive salary range of $129,650 to $137,200 annually.
• Significant equity potential based on experience and qualifications.
• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) plan.
• Paid time off.
• Remote work environment.