Technical Success Engineer - Remote

Overview

Port is actively seeking a Technical Customer Success Manager with a strategic mindset and a proactive approach. In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Internal Developer Portal to achieve their business objectives.

In Short

• Act as the primary point of contact for customers, understanding their technical needs and business objectives.
• Monitor technical health indicators to ensure ongoing customer satisfaction.
• Forge and maintain strong relationships with key stakeholders.
• Lead strategic initiatives for tailored onboarding and adoption strategies.
• Serve as a liaison between customers and internal teams.
• Collaborate with Account Executives to identify expansion opportunities.

Requirements

• 5+ years of experience in technical customer-facing roles within the tech or SaaS industry.
• In-depth experience with technical products, especially developer tools and CI/CD practices.
• Excellent problem-solving skills and ability to communicate complex concepts.
• Exceptional communication and organizational skills.
• A collaborative team player able to work with cross-functional teams.

Benefits

• Contribute to a team passionate about technology and customer success.
• Opportunity to drive customer success and account growth.