Solutions Analyst, 12-Month Contract (EHR Support) - Remote

Overview

As a Solutions Analyst at PointClickCare, you will play a vital role in delivering exceptional customer support and resolving technical queries related to our cloud-based healthcare applications.

In Short

• Provide empathetic, high-quality support to clients.
• Develop deep expertise in cloud-based software.
• Troubleshoot technical issues through log analysis.
• Collaborate cross-functionally to ensure customer satisfaction.
• Consistently meet service delivery standards and KPIs.
• Document customer interactions using the help desk system.
• Work weekdays from 11 AM to 8 PM EST.
• Occasional overtime, weekend, holiday, and on-call shifts required.
• Experience in SaaS customer support preferred.
• Familiarity with PointClickCare software is a strong asset.

Requirements

• Strong understanding of clinical workflows in long-term care.
• Demonstrated problem-solving skills.
• Excellent written and verbal communication skills.
• Comfortable in fast-paced environments.
• Detail-oriented and analytical.
• High level of customer focus and empathy.
• Experience with web-based SaaS applications.
• Familiarity with diagnostic tools.
• Experience using Salesforce or similar platforms.
• Prior experience in Clinical Administration or HealthTech preferred.

Benefits

• Flexibility and growth opportunities.
• Meaningful work in a leading health tech company.
• Access to a large dataset and integrated partners.
• Investment in training and development.
• Recognition as a top private cloud company.