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Customer Success Manager - Remote

Posted 8 weeks ago
Customer Service
Contract
Portugal

Overview

This is a temporary role, with a one-year contract. Cash is outdated. Manual expenses are a pain. Workplaces should be smarter, more trusting, and—yes, we’re saying it—way more fun! At Pleo, we’re on a mission to put an end to out-of-pocket spending and clunky expense reports. Our product is revolutionizing the way businesses handle their finances, making spending seamless, efficient, and—dare we say—exciting. And the best part? When you join us, you get to experience the magic of Pleo firsthand!

In Short

  • Dynamic, hands-on Customer Success Manager role.
  • Work closely with high-value ‘Giants’ customers.
  • Focus on customer retention, expansion, and overall success.
  • Build relationships and solve problems.
  • Lead by example and inspire others.
  • Collaborate with Sales, Product, Engineering, and Marketing.
  • Help shape the future of Customer Experience at Pleo.
  • Based in Lisbon with occasional travel to the UK.
  • Requires finance/accounting knowledge or experience with tool integrations.
  • Fluency in English is essential.

Requirements

  • Growth mindset and contagious energy.
  • Passion for helping businesses scale and grow.
  • Goal-oriented and proactive.
  • Strong ownership and accountability.
  • Empathetic and excellent communicator.
  • Finance/accounting knowledge or experience with tool integrations preferred.
  • Fluency in English.

Benefits

  • Your own Pleo card.
  • Lunch provided in Lisbon, Copenhagen, and London offices.
  • Private health insurance.
  • 25 days of holiday plus public holidays.
  • Hybrid work model - 3 days in the office, 2 days remote.
  • Wellbeing Days for self-care.
  • Access to mental health support.
  • LinkedIn Learning access.
  • Paid parental leave.

Pleo

Pleo

Pleo is a rapidly growing company dedicated to transforming the future of work by simplifying company spending. With a mission to help businesses go beyond traditional financial practices, Pleo promotes a culture of responsible spending and collaboration across departments. The company values customer-centricity, teamwork, bold decision-making, and scalable solutions. Headquartered in Copenhagen, Pleo boasts a diverse team of over 850 employees from more than 100 nations, with offices in major cities like London, Stockholm, Berlin, Madrid, Montreal, and Lisbon, as well as remote workers in 35 other countries. Pleo is committed to fostering an inclusive environment where every employee feels valued and empowered.

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