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Customer Experience Operations Manager - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

The Customer Experience Operations Manager will analyze and map the customer lifecycle, coordinate product readiness, optimize processes, manage CX data, and lead cross-functional teams to enhance customer experience.

In Short

  • Analyze and map the customer journey.
  • Coordinate readiness for product updates.
  • Design and improve customer service processes.
  • Own CX data and analytics.
  • Manage the CX technology stack.
  • Collaborate with various teams for a unified customer experience.
  • 3-5 years of relevant experience required.
  • Proven experience in journey mapping.
  • Strong analytical skills with BI tools.
  • Excellent communication skills.

Requirements

  • Experience in Customer Experience Operations.
  • Expertise in customer journey mapping.
  • Background in process improvement.
  • Analytical skills with data proficiency.
  • Hands-on experience with CX tech tools.
  • Ability to communicate complex ideas effectively.

Benefits

  • Remote work options in Germany and Romania.
  • Work-life balance with multiple office locations.
  • Access to the latest hardware and technology.
  • Further training budget and workshops.
  • Social benefits including healthcare and transport perks.
  • Team events and social gatherings.
PlentyONE logo

PlentyONE

PlentyONE is a forward-thinking company that specializes in providing Software as a Service (SaaS) solutions. With a commitment to customer satisfaction, PlentyONE is dedicated to fostering a diverse and inclusive workplace, encouraging qualified individuals from all backgrounds to join their team. The company values digital innovation, offering remote work opportunities across Germany and Romania, and emphasizes a healthy work-life balance. PlentyONE is also focused on employee development, providing access to the latest technology and ongoing training, while ensuring comprehensive benefits for its staff.

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