Remote Otter LogoRemoteOtter

Sr. Employee Experience Technical Business Analyst - Remote

Posted 15 hours ago
All others
Full Time
UK

Overview

We’re seeking a highly experienced Sr. Employee Experience Business Analyst to lead the analysis, optimization, and continuous improvement of key employee-facing processes built on the ServiceNow platform. This role will have two primary responsibilities: 1) Product owner for Workplace Service Delivery and 2) Business lead for Agent design and orchestration across internal applications and throughout the employee experience.

In Short

  • Engage cross-functional business partners to gather and document requirements across ServiceNow modules (WSD and HRSD).
  • Facilitate workshops and virtual interviews to map current-state processes and co-design future-state improvements.
  • Translate business needs into detailed user stories, process documentation, and acceptance criteria within Agile frameworks.
  • Serve as a liaison between technical teams and business stakeholders to ensure timely, high-quality solution delivery.
  • Collaborate with ServiceNow developers and architects to validate feasibility and support platform configuration.
  • Support UAT efforts, test planning, execution, and issue resolution.
  • Maintain documentation including SOPs, process flows, and release notes.
  • Identify opportunities for workflow automation and efficiency gains aligned with ITIL principles and platform best practices.
  • Stay up-to-date on ServiceNow capabilities and trends; contribute to roadmap and continuous improvement discussions.

Requirements

  • 8–10 years of business analysis experience, with at least 5 years in ServiceNow-centric roles.
  • Strong functional knowledge of ServiceNow WSD (Incident, Change, Problem, Request), HRSD, and Service Catalog.
  • Familiarity with HRSD workflows and employee self-service experiences.
  • Expertise in translating stakeholder needs into functional specs and agile artifacts (user stories, acceptance criteria).
  • Comfortable working in distributed, remote environments using tools like Zoom, Confluence, JIRA, and Miro.
  • Strong stakeholder engagement, facilitation, and written communication skills.
  • Understanding of ITIL frameworks and enterprise governance models.
  • ServiceNow certifications (CSA, WSD, HRSD) strongly preferred.
  • Experience with scripting concepts, Flow Designer, or similar low-code automation platforms is a plus.

Benefits

  • Inclusive work environment that empowers employees and embraces diversity.
  • Opportunity to work with a global leader in entertainment.
  • Collaborative and remote-friendly work culture.
  • Engagement with innovative technology and processes.
  • Career development opportunities.
PlayStation Global logo

PlayStation Global

PlayStation Global is a leading entertainment company known for its innovative gaming solutions and commitment to delivering exceptional experiences to its users. The company fosters a dynamic and collaborative environment, where technical teams are dedicated to enhancing security compliance and remediation solutions for PlayStation Studios. With a focus on empowering its workforce through professional development and training opportunities, PlayStation Global is at the forefront of the gaming industry, continuously striving to meet high standards of security and operational excellence.

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