Seasonal Customer Care Associate - Remote

Overview

PlanetArt is looking for a Seasonal Customer Care Associate as a contractor to support the company’s Customer Care Department.

In Short

• Be the primary contact to external customers via phone, chat, and email
• Ensure quality of all orders, including photo placement and spelling/grammar
• Be dedicated to 100% customer satisfaction
• Assist Customers with questions about products, pricing, order process, website/app navigation, shipping inquiries and other contact types
• Other duties as assigned

Requirements

• Excellent written and verbal communication skills
• Friendly, bright and outgoing personality with a 'can do' attitude
• Internet savvy, general computer skills, and at least average typing skills (40wpm)
• Preference for at least one-year customer service experience in a call center environment
• Ability to work flexible work hours, including regular weekend shift
• Reliable attendance
• Demonstrated ability to deliver high quality customer service in all three channels (Phone, chat, email)
• Possess a high degree of professionalism, maturity, and objectivity with our numerous customer contacts.

Benefits

• Work-from-home position
• Flexible work hours
• Training provided
• Opportunity to work with a leading company in personalized products
• Temporary position for Q4 of 2025