Seasonal Customer Love Associate - Remote

Overview

The Seasonal Customer Love Associate will provide exceptional customer service and support to build long-term relationships with clients, embodying the mission of a sustainable fashion brand.

In Short

• Provide magical customer service across all channels.
• Deliver an excellent customer experience with a customer-first mindset.
• Meet and exceed performance goals.
• Assist customers as a stylist, friend, or personal assistant.
• Know shipping, fulfillment, and returns procedures.
• Share customer feedback with internal teams.
• Gain exposure to different teams within the business.

Requirements

• Smart, organized, and driven towards excellence.
• Passionate about the company’s mission and products.
• Friendly and enjoys interacting with people.
• High degree of empathy and judgment.
• Strong communication skills across all channels.
• Able to meet deadlines while juggling multiple tasks.
• Flexible in a constantly changing environment.

Benefits

• Opportunity for top performers to extend contracts.
• Potential for permanent roles based on performance.
• Flexible scheduling to accommodate peak customer demand.