Seasonal Customer Care Associate - Remote

Posted 1 week ago

Customer Service

Full Time

USA

16.50 USD/hour

Overview

The Seasonal Customer Care Associate at Health Advocate plays a crucial role in helping individuals navigate the healthcare system by providing clear communication and support.

In Short

Support members by answering incoming calls and resolving healthcare-related questions.
Provide clear explanations of healthcare benefits and services.
Coordinate follow-up calls to deliver updates or complete research.
Maintain accurate records and ensure compliance with healthcare regulations.
Collaborate across teams to transfer inquiries as needed.
Work from home opportunity with comprehensive training provided.
Competitive pay starting at $16.50 per hour.
Opportunities for career growth and development.
Join a supportive and friendly team environment.
Help make healthcare easier for members.

Requirements

At least one year of customer service experience, preferably in healthcare.
Strong communication skills to explain complex information clearly.
Ability to manage multiple member requests with attention to detail.
Proficiency in Microsoft Word, Excel, and call documentation tools.
Willingness to learn about healthcare plans and regulations.

Benefits

Work from home with all necessary equipment provided.
Comprehensive training and ongoing development.
A culture that values empathy and innovation.
Mentorship and growth opportunities.
Be part of an award-winning team recognized for customer service excellence.

H.A.S

Health Advocate Solutions

Health Advocate Solutions is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. With over 20 years of experience, the company is dedicated to simplifying the healthcare experience for individuals and organizations alike. Health Advocate combines personalized support with advanced data analytics and proprietary technology to address a wide range of healthcare needs. The company prides itself on its compassionate team of experts who work tirelessly to help members navigate the complexities of the healthcare system, ensuring they receive the care they need. Recognized for its outstanding customer service, Health Advocate fosters a supportive work environment that encourages employee growth and development, making it a great place to work.

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H.A.S