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Customer Love Associate (French-Bilingual) - Remote

Posted 2 days ago
Customer Service
Full Time
TX, USA
$17.60 - $18.65/hour

Overview

The Customer Love Associate will provide exceptional customer service in both French and English while helping customers navigate their shopping experience.

In Short

  • Provide magical customer service across all channels.
  • Exceed expectations with creative problem-solving.
  • Act as a stylist and personal assistant for customers.
  • Know shipping and returns procedures thoroughly.
  • Facilitate feedback with internal teams.
  • Support small projects and translations.
  • Gain business insights and exposure to various teams.

Requirements

  • Must be based out of Texas.
  • 1 year of experience in a bilingual work environment.
  • Minimum 1 year of customer service experience.
  • Strong written and verbal communication skills in English and French.
  • Organized and driven toward excellence.
  • Passionate about the company's mission and products.
  • Friendly and loves interacting with people.
  • High degree of empathy and patience.
  • Flexible and able to work in a changing environment.
  • Productive work style to meet volume expectations.

Benefits

  • Opportunity to work in a fast-growing company.
  • Inclusive culture that fosters growth.
  • Exposure to various aspects of the business.
Reformation logo

Reformation

Reformation is a pioneering lifestyle brand founded in 2009 that seamlessly blends fashion with sustainability. The company is known for its stylish, vintage-inspired designs and commitment to eco-friendly practices, including operating the first sustainable factory in Los Angeles and utilizing deadstock and eco fabrics. Reformation tracks and shares the environmental impact of its products, demonstrating its leadership in sustainable fashion. The brand fosters an inclusive culture that values employee contributions and innovation, aiming to address societal and environmental challenges through education and common sense. With a focus on creating a positive impact, Reformation also embraces retail innovation, enhancing the in-store experience with technology.

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