Bilingual Customer Support Associate - Remote

Overview

As a Bilingual Customer Support Associate at Human Interest, you are the frontline face of the company, providing top-tier support to our diverse customer base in English and Spanish.

In Short

• Manage a steady volume of inbound customer inquiries via email and phone.
• Utilize bilingual skills to assist English- and Spanish-speaking customers.
• Work cross-functionally to resolve customer issues.
• Provide best-in-class customer service.
• Adapt to an evolving startup environment.
• Manage caseloads efficiently with timely follow-ups.
• Support other areas of the organization as needed.
• Meet company performance standards.

Requirements

• Fluency in English and Spanish (written and verbal) is required.
• 1+ years of experience in a customer-facing role preferred.
• Passion for delivering excellent customer service.
• Strong organizational skills.
• Confident and empathetic communication skills.
• Ability to remain calm in high-stress situations.
• Attention to detail in communication and issue resolution.

Benefits

• Great 401(k) plan with employer match.
• Top health, dental, and vision insurance plans.
• Generous PTO and parental leave.
• Access to financial professionals and wellness resources.
• Enhanced mental health support for employees.
• Fertility healthcare benefits.
• Student loan resource assistance.
• Monthly work-from-home stipend.
• Employee Resource Groups and fun events.