E-Commerce Customer Service Associate (Seasonal) - Remote

Overview

Catbird is looking for full-time Customer Service Associates in our E-commerce Department to provide exceptional service to our customers while covering West Coast hours.

In Short

• Provide personalized service via email, social media, and live chat.
• Navigate multiple order management systems and Google documents.
• Learn and embody the Catbird customer service culture.
• Provide styling and jewelry care advice to customers.
• Collaborate with team members to enhance customer experiences.
• Communicate with internal teams to manage order details.
• Resolve customer concerns efficiently and kindly.
• Maintain a positive attitude and team mentality.
• Work in a fast-paced environment with flexibility.
• Experience in E-commerce Customer Service is preferred.

Requirements

• 1+ years of experience in E-commerce Customer Service.
• Positive attitude and team-oriented mindset.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Computer savvy and adaptable.
• Empathetic and kind communication style.
• Experience with jewelry or luxury brands is a plus.
• Familiarity with Kustomer is a plus.

Benefits

• Work in a supportive and inclusive environment.
• Opportunity to be part of a reputable jewelry brand.
• Flexible remote work schedule.
• Engage with a diverse customer base.
• Training and development opportunities.