E-Commerce Customer Service Associate - Remote

Overview

Catbird, a fine jewelry company, is currently looking for full-time Customer Service Associates in our E-commerce Department. This role is fully remote and eligible for candidates based in CA only.

In Short

• Provide exceptional and personalized service to customers via email, social media channels, and live chat within a 24hr SLA window.
• Navigate multiple order management systems and substantial catalog of Google documents and sheets.
• Learn the Catbird ‘voice’ and customer service culture.
• Strong command of multiple communication styles.
• Provide styling and jewelry care advice to customers.
• Brainstorm ways to create out-of-this-world customer experiences.
• Cultivate a warm and inviting culture for customer interactions.
• Display a command of product knowledge to resolve customer questions.
• Communicate daily with various teams to process order details.
• Provide issue resolutions to customer concerns efficiently.

Requirements

• 1+ year(s) of experience in E-commerce Customer Service.
• Maintains a positive attitude with an all-hands-on-deck team mentality.
• Ability to work in a fast-paced environment.
• Problem-solving skills.
• Computer savvy.
• Empathetic, genuine, honest, encouraging, and kind.
• Experience with jewelry or luxury brands is a plus.
• Experience using Kustomer is a plus.
• Located in Los Angeles/San Francisco is a plus.

Benefits

• Work in a company that values diversity, inclusion, and equity.
• Be part of a team dedicated to local manufacturing and ethical sourcing.
• Opportunity to grow within a well-established brand.
• Flexible work environment.
• Engage with a passionate team.