Customer Service eCommerce Associate - Remote

Overview

Retail Reinvented is seeking an enthusiastic individual to join our customer service experience team! You will provide customer service and support via phone, e-mail, and Live Chat to retail customers using ZenDesk customer service platform.

In Short

• Providing phone, chat, and e-mail support to retail customers.
• Providing product and service information and resolving product and service problems of retail customers.
• Basic math skills to support customer orders and sales adjustments.
• Logging customer calls and annotating customer chat interactions.
• Receiving and placing customer service telephone calls.
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
• Resolving customer complaints, managing database records, drafting status reports on customer service issues.
• Data entry and research as required to troubleshoot customer problems.

Requirements

• High School Diploma or GED.
• At least one year of customer service experience.
• Independent and a self-starter; can monitor responsibilities, research new concepts as needed, and proactively determine and begin next steps.
• Communicates clearly through written and spoken word.
• Experience managing orders, returns, exchanges and other transactions on eCommerce platforms.
• Ability to multi-task and handle multiple projects while delivering quality performance.

Benefits

• Ongoing training and knowledge-building exercises.
• Opportunity to help customers and vendors complete orders for a growing eCommerce business.