E-Commerce Customer Service Associate (Seasonal) - Remote

Overview

Catbird is seeking full-time Customer Service Associates for its E-commerce Department, offering a hybrid work model with on-site and remote days.

In Short

• Provide personalized customer service via email, social media, and live chat.
• Navigate multiple order management systems and Google documents.
• Learn the Catbird ‘voice’ to build long-term customer relationships.
• Provide styling and jewelry care advice to customers.
• Brainstorm exceptional customer experiences with team members.
• Communicate daily with various teams to manage orders.
• Display strong product knowledge and resolve customer inquiries.
• Maintain a positive attitude in a fast-paced environment.
• 1+ years of experience in E-commerce Customer Service preferred.
• Experience with jewelry or luxury brands is a plus.

Requirements

• 1+ year(s) of experience in E-commerce Customer Service.
• Positive attitude and team mentality.
• Ability to work flexibly in a fast-paced environment.
• Strong problem-solving skills.
• Computer savvy.
• Empathetic and kind demeanor.
• Experience with Kustomer is a plus.
• Located in Los Angeles/San Francisco is a plus.

Benefits

• Opportunity for extension or permanent placement.
• Work in a supportive and inclusive environment.
• Engage with a passionate team dedicated to quality service.
• Experience in a reputable jewelry company.
• Flexible work schedule with remote options.