Support & Software Consultant - Remote

Overview

As a Support & Software Consultant at Planet, you will assist customers with technical inquiries and ensure they can effectively use our hospitality software.

In Short

• Provide technical support and consulting via phone, email, or ticketing system.
• Document work steps and solutions according to internal standards.
• Maintain and update the ticketing system and knowledge database.
• Plan and conduct user training sessions online and on-site.
• Enhance customer satisfaction through tailored solutions.
• Collaborate with teams and coordinate with other departments.
• Participate in out-of-hours rotation for customer support.
• Analyze customer requirements and implement products.
• Maintain a structured and organized approach in tasks.
• Adapt to new technologies in hospitality software.

Requirements

• Training or degree in hospitality, tourism management, IT, or related field.
• Experience in the hotel industry or knowledge of hospitality sector.
• Strong computer skills and interest in IT topics.
• Fluent English (spoken and written).
• Excellent communication skills, even under pressure.
• Strong customer orientation and service commitment.
• Experience with hotel software is a plus.

Benefits

• Hybrid work model with three days in the office.
• Equal opportunity employer valuing diversity.
• Opportunity to grow in a fast-paced technology market.