Senior Director, Global Technical Account Management - Remote

Overview

The Senior Director of Technical Account Management will lead a global organization focused on the technical enablement, resiliency, and operational excellence of Ping’s most strategic and complex customers, ensuring their success in scaling, optimizing, and securing their environments.

In Short

• Lead a global organization of Technical Account Managers and Support Account Managers.
• Reimagine premium offerings in partnership with the customer experience organization.
• Build and execute a long-term vision for TAM & SAM.
• Foster a culture of customer advocacy.
• Drive operational excellence through automation and process optimization.
• Provide thought leadership for strategic initiatives.

Requirements

• 15+ years of experience in customer-facing operational leadership roles.
• Exceptional communication and stakeholder management skills.
• Proven track record of transforming support organizations globally.
• Understanding of SaaS and cloud infrastructure.
• Bachelor’s degree required; advanced degree is a plus.

Benefits

• Generous PTO & Holiday Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Opportunity for Education Reimbursement.