Tier 1 Support Specialist - Remote

Overview

PerfectServe is looking for technical support rockstars to join our growing team that focuses on enhancing clinical communications and scheduling in healthcare.

In Short

• Join a remote-first work environment.
• Support physicians, nurses, and system administrators.
• Work on user account management and application troubleshooting.
• Assist with end-user education and mobile/web interface support.
• Flexible schedules available across 24/7/365 support.
• Must work one weekend day and some holidays.
• Strong technical aptitude and communication skills required.
• Access to high-speed internet is necessary.
• Compensation starts at $19/hour.
• Comprehensive benefits from the first day of employment.

Requirements

• Willingness to work evenings, overnights, and weekends.
• Excellent written and verbal communication skills.
• Strong analytical and troubleshooting skills.
• Ability to prioritize tasks in a fast-paced environment.
• High customer empathy and exceptional service skills.
• Must be able to start in April 2026.

Benefits

• Remote first work environment.
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy.
• Internal Advancement Opportunities.