Customer Success Manager - Remote

Overview

As a Customer Success Manager at Peppr, you will play a vital role in ensuring that our restaurant clients have a seamless and successful experience from the time they join us until their full integration and beyond.

In Short

• Coordinate with AE for project preparation and documentation.
• Conduct onsite or remote site surveys to determine the networking needs of our clients prior to installation.
• Guide clients through the initial setup and configuration of their Peppr system.
• Schedule and coordinate onsite training sessions and installations.
• Monitor client accounts post-installation to ensure satisfaction and proper system usage.
• Maintain ongoing relationships with clients, keeping them informed of new product features and updates.
• Act as the primary contact for clients, ensuring their needs are met.
• Analyze market trends and provide insights to guide business forecasts.
• Support product performance with data-driven insights.
• Manage multiple onboarding projects simultaneously.

Requirements

• 3+ years of experience in customer success or account management.
• Verbal fluency in English and Spanish.
• Willingness to travel up to 70% for onsite training.
• 1+ years of POS experience in the hospitality industry.
• Exceptional communication and interpersonal skills.
• Strong organizational skills.
• Proactive problem-solving abilities.
• Salesforce experience is a plus.

Benefits

• Competitive salary based on market trends.
• Opportunity to work in a growing tech company.
• Engaging work environment focused on innovation.
• Professional development opportunities.
• Supportive team culture.