Support Specialist in Financial Management and Accounting - Remote

Overview

The Support Specialist in Financial Management and Accounting plays a vital role in assisting clients with their financial management needs using Pennylane's software. This position emphasizes autonomy and collaboration within a growing FinTech company.

In Short

• Act as a primary contact for clients using Pennylane software.
• Provide support for accounting-related inquiries and issues.
• Collaborate with clients and their accountants to facilitate data integration.
• Participate in continuous training and development through Pennylane Academy.
• Manage and resolve client requests effectively.
• Contribute to the creation of client support materials.
• Share knowledge and experiences with team members.
• Identify areas for product improvement based on client feedback.
• Work autonomously and collaboratively within a diverse team.
• Possibility for career advancement within the company.

Requirements

• Accounting education (BTS CGO, DCG, or equivalent).
• Minimum 5 years of experience in accounting within SMEs or 3 years in an accounting firm.
• Experience working directly with business leaders is a plus.
• Familiarity with innovative work tools and technologies.
• Strong problem-solving skills and autonomy.
• Knowledge of Pennylane software is advantageous.
• Professional level of English is required.
• Excellent written communication skills.
• Able to understand and meet client needs effectively.
• Flexibility to adapt to rapid product changes.

Benefits

• Opportunity to grow within a fast-paced FinTech company.
• Work in a flexible remote environment.
• Be part of an international team from diverse backgrounds.
• Contribute to meaningful client success stories.
• Access to continuous learning and development opportunities.