Support Specialist in Financial Management and Accounting - Remote

Overview

As a Support Specialist in Financial Management and Accounting, you will be at the heart of client experience, helping clients and their accountants utilize the full power of Pennylane for their growth.

In Short

• Join a growing FinTech company focused on financial management for SMEs.
• Act as a key contact for clients using Pennylane as their accounting software.
• Provide support and solutions to client inquiries regarding accounting issues.
• Facilitate data integration and migration for accountants.
• Gain expertise in the product and contribute to client support materials.
• Collaborate with various departments to enhance client experience.
• Possibility for career growth within the company.
• Work remotely with occasional travel to Paris.
• Engage in continuous learning and professional development.
• Be part of an international team with a strong company culture.

Requirements

• Minimum of 10 years of experience in accounting within a financial department of SMEs.
• Experience working directly with management is a plus.
• Relevant degrees such as DCG, BTS in accounting management, or similar.
• Interest in technology and knowledge of current FinTech products is an advantage.
• Strong communication and problem-solving skills.
• Ability to work autonomously and manage client portfolios.
• Experience in customer support is beneficial.

Benefits

• Flexible remote work culture.
• Supportive team environment.
• Opportunities for professional growth and development.
• Work with a leading FinTech company in France.
• Engage with a diverse team from various countries.
• Competitive salary and benefits package.
• Continuous training and learning opportunities.
• Company-sponsored travel expenses for required office visits.
• Access to innovative financial management tools.
• High employee satisfaction ratings.