Support Specialist in Financial Management and Accounting - Remote

Overview

As a Support Specialist in Financial Management and Accounting, you will be a key player in helping clients utilize Pennylane's software for their financial and accounting needs, ensuring they receive the best support possible.

In Short

• Join a fast-growing FinTech company in France.
• Be the main point of contact for clients using Pennylane.
• Assist clients in integrating their data into the platform.
• Provide solutions to client issues and escalate when necessary.
• Gain expertise in financial management software.
• Collaborate with various departments to enhance customer experience.
• Participate in continuous training and development.
• Manage a portfolio of clients and address their complex requests.
• Contribute to the creation of client support materials.
• Possibility of career advancement within the company.

Requirements

• At least 10 years of experience in accounting for SMEs.
• Experience working directly with business leaders is a plus.
• Relevant diplomas in accounting or finance.
• Interest in technology and familiarity with current FinTech products is a plus.
• Strong problem-solving skills and customer-oriented mindset.
• Ability to work autonomously and collaboratively.
• Excellent communication skills in French.
• Willingness to travel to Paris twice a month.

Benefits

• Flexible remote work culture.
• Opportunities for professional growth.
• Supportive team environment.
• Competitive salary and benefits.
• Access to training and development resources.
• Work with a diverse international team.
• Engage with innovative financial solutions.
• Contribute to a rapidly growing company.