Senior Strategy & Operations Analyst (Customer Support) - Remote

Overview

Pennylane offers the opportunity to grow within a fast-growing company, where your expertise will help entrepreneurs regain control of their finances.

In Short

• Position: Senior Strategy & Operations Analyst
• Focus on customer support and satisfaction
• Optimize ticketing tools for better service quality
• Implement analyses and dashboards for decision-making
• Manage cross-projects and communicate with stakeholders
• Work in a team of four within Success Strategy & Operations
• 5+ years of experience required
• Master's degree in management preferred
• Fluency in French and English
• Remote work flexibility

Requirements

• Master's degree in management
• 5+ years of experience in startup/scale-up or consulting
• Experience with ticketing tools like Intercom or Zendesk
• Strong Excel skills; knowledge of SQL/Salesforce is a plus
• Problem-solving mindset
• Ability to work autonomously
• Excellent communication skills
• Adaptability in a fast-paced environment
• Strong sense of ownership and organization
• Experience in project deployment

Benefits

• Spacious office in central Paris
• Remote work budget
• Mac or PC provided
• 10 additional RTT days
• Comprehensive health insurance
• Meal vouchers
• Access to gyms and wellness activities
• Opportunities for English improvement
• Regular team events
• Stock options available