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Senior Strategy & Operations Analyst (Customer Support) - Remote

Posted 10 weeks ago
Customer Service
Full Time
France

Overview

Pennylane offers the opportunity to grow within a fast-growing company, where your expertise will help entrepreneurs regain control of their finances.

In Short

  • Position: Senior Strategy & Operations Analyst
  • Focus on customer support and satisfaction
  • Optimize ticketing tools for better service quality
  • Implement analyses and dashboards for decision-making
  • Manage cross-projects and communicate with stakeholders
  • Work in a team of four within Success Strategy & Operations
  • 5+ years of experience required
  • Master's degree in management preferred
  • Fluency in French and English
  • Remote work flexibility

Requirements

  • Master's degree in management
  • 5+ years of experience in startup/scale-up or consulting
  • Experience with ticketing tools like Intercom or Zendesk
  • Strong Excel skills; knowledge of SQL/Salesforce is a plus
  • Problem-solving mindset
  • Ability to work autonomously
  • Excellent communication skills
  • Adaptability in a fast-paced environment
  • Strong sense of ownership and organization
  • Experience in project deployment

Benefits

  • Spacious office in central Paris
  • Remote work budget
  • Mac or PC provided
  • 10 additional RTT days
  • Comprehensive health insurance
  • Meal vouchers
  • Access to gyms and wellness activities
  • Opportunities for English improvement
  • Regular team events
  • Stock options available
Pennylane logo

Pennylane

Pennylane is a dynamic company focused on providing exceptional support to accounting firms. With a commitment to enhancing client efficiency and satisfaction, Pennylane fosters a collaborative environment where team leaders guide and develop their members. The company values professional growth, effective communication, and continuous improvement of work processes. Pennylane offers a range of benefits, including comprehensive health insurance, meal vouchers, and opportunities for personal development, making it an attractive workplace for those in the accounting and management sectors.

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