Lead/Senior Technical Support Specialist - Remote

Overview

As a Lead/Senior Technical Support Specialist, you will play a pivotal role in driving technical excellence within the team, solving complex technical challenges and mentoring team members.

In Short

• Serve as a subject matter expert for complex technical issues.
• Lead and mentor junior and mid-level support engineers.
• Provide advanced troubleshooting and problem resolution.
• Design and implement best practices for support workflows.
• Act as the last line of support before escalation to developers.
• Collaborate with internal teams to address recurring issues.
• Drive technical projects to improve service delivery.
• Contribute to delivering Customer Success with high service quality.

Requirements

• 3 - 5 years of experience in IT, networking, or software support.
• Knowledge of networking concerns and databases.
• Experience in supporting level 1 and 2 concerns.
• Strong communication skills in English.
• Organizational and project management skills.
• Analytical and problem-solving skills.
• Leadership skills and ability to work independently.
• Passion for technology and customer-centric problem-solving.

Benefits

• Opportunity for international collaboration.
• Exposure to diverse technical challenges.
• Work from the comfort of your own home.
• Be part of a dynamic and skilled team.