Customer Success Manager - Remote

Overview

The Customer Success Manager at Motorola Solutions engages with customers post-sale to drive user adoption and satisfaction, ensuring high retention rates and fostering strong partnerships.

In Short

• Engage with customers to drive adoption of Motorola products.
• Develop Customer Success Plans with key performance indicators.
• Forge effective partnerships with target accounts.
• Track customer requests and issues with attention to detail.
• Lead process improvements within the organization.
• Analyze customer data to track engagement and adoption.
• Work independently and manage high-stress situations.
• Proficient in Google Suite; Gainsight knowledge is a plus.
• Travel up to 25% may be required.
• Located in Motorola’s Central Region preferred.

Requirements

• 3+ years of experience in customer advocacy, sales, engineering, or project management.
• Experience with enterprise-level customers is desired.
• Knowledge of Motorola Command Center and Mobile Video Software.
• Strong portfolio management skills.
• Proven track record in process improvements.
• Strong executive presence and presentation skills.
• Ability to work independently.
• Ability to deal with change effectively.
• English-French bilingual is a plus.
• Must pass background clearance for government customers.

Benefits

• Incentive Bonus Plans.
• Medical, Dental, Vision benefits.
• 401K.
• 10 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• Inclusive and accessible recruiting experience.
• Community-focused culture.
• Support for employees' authentic selves.