Customer Success Manager - Remote

Overview

We are seeking a dynamic, proactive, and results-oriented Customer Success Manager (CSM) to join our vibrant team. This hybrid role blends strategic relationship management with sales acumen and data expertise. You will be the primary advocate for a portfolio of existing clients, ensuring they derive maximum value from our space utilization data and technology while actively identifying, pursuing, and closing expansion opportunities. A key component of this role involves guiding clients in leveraging data effectively to achieve their business objectives. If you excel at building trust, have a knack for sales, and are comfortable diving deep into data, this role is for you.

In Short

• Develop and maintain strong, long-lasting relationships with key stakeholders.
• Serve as the primary point of contact and trusted advisor post-initial sale.
• Conduct regular business reviews to assess client health and align on strategic goals.
• Monitor client engagement and health metrics to identify risks and opportunities.
• Identify upsell and cross-sell opportunities within existing client base.
• Manage the sales cycle for expansion deals.
• Onboard new clients and ensure a smooth transition.
• Train clients to effectively interpret data and utilize platform features.
• Maintain accurate client records in our CRM system, Hubspot.
• Collaborate with internal teams to ensure a seamless client experience.

Requirements

• Experience in customer success or related field.
• Strong relationship management skills.
• Sales experience with a focus on expansion opportunities.
• Data analysis skills and experience with CRM systems.
• Experience in higher education, corporate real estate, or government sectors is a plus.

Benefits

• Opportunity to work in a dynamic and vibrant team.
• Engagement with a diverse portfolio of clients.
• Professional development and growth opportunities.
• Access to cutting-edge data utilization technologies.