Junior HR Specialist - Remote

Overview

As a Junior HR Specialist at Pebl, you will play a key role in ensuring a seamless and positive experience for both customers and supported employees, particularly focusing on the Korean market.

In Short

• Serve as the first point of contact for customers and supported employees.
• Provide accurate information on HR processes and operational procedures.
• Resolve issues efficiently while maintaining ownership through resolution.
• Own end-to-end HR support for the Korea entity.
• Act as the Market Lead and SME for Korea.
• Manage HR support tickets ensuring timely and accurate service.
• Monitor customer satisfaction metrics and improve service quality.
• Identify opportunities to enhance workflows and documentation.
• Work independently while collaborating effectively within a global team.
• Bring a positive attitude and commitment to high customer satisfaction.

Requirements

• Experience in customer service or HR operations.
• Bilingual in Korean and English.
• Familiarity with Korean labor laws and compliance requirements.
• Experience in a ticket-based support environment.
• Strong problem-solving and critical thinking skills.
• Experience with CRM and support tools.
• Strong attention to detail.
• Ability to build rapport quickly.
• Exceptional communication skills.
• Experience with global customers or international HR operations preferred.

Benefits

• Opportunities for career growth and development.
• A collaborative and dynamic team environment.
• Exposure to global HR operations.
• Flexible Time Off.
• Health and Dental Insurance.
• Retirement Savings + Employee Incentive Plan.