Patient Care Coordinator (US Startup Company) - Remote

Overview

The Patient Care Coordinator will be the first point of contact for families, patients, and external inquiries, ensuring a seamless, empathetic, and positive experience for all families engaging with Clarity Pediatrics’ services.

In Short

• Fully remote position with overlapping EST working hours.
• Full-time role with a 40-hour work week.
• Handle incoming patient inquiries and tickets efficiently.
• Assist new patients with onboarding and enrollment.
• Collaborate with Care Operations and Revenue Operations teams.
• 2+ years of experience in customer support, preferably in healthcare.
• Proficient in scheduling tools and CRM software like Zendesk.
• Exceptional written and verbal communication skills required.
• Understanding of HIPAA compliance is essential.
• Flexible hours supporting work-life balance.

Requirements

• 2+ years of experience in a customer support or client-facing role.
• Proficient in using scheduling tools and patient management systems.
• Exceptional written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to thrive in a fast-paced, remote environment.
• Understanding of HIPAA compliance.
• Experience in pediatric or mental health services is a plus.
• Bilingual (English/Spanish) is a plus.
• Comfortable using tools like Slack, Google Workspace, and Zoom.

Benefits

• Fully remote work arrangement.
• Generous paid time off (PTO).
• Health coverage after 3 months.
• Direct mentorship from industry experts.
• Ongoing access to resources for professional growth.
• Global networking opportunities.
• Flexible hours for work-life balance.