Patient Care Coordinator - Remote

Overview

As a Tia Patient Care Coordinator, you will work with teams across the company to empower providers to focus on patient care and support overall business needs, performing routine administrative and clinical tasks to keep the virtual clinic running smoothly.

In Short

• Collaborate with healthcare professionals for seamless care coordination.
• Triage and manage patient communications via phone and chat.
• Conduct outbound calls to address member needs and follow up on care plans.
• Assist with prescription needs and communicate with medical providers.
• Support clinical quality initiatives and manage care journeys.
• Engage in clinical quality projects and ensure care standards are met.
• Maintain a solution-oriented approach to resolve member requests.
• Work collaboratively with care team members for a high-quality experience.
• Understand healthcare processes and member engagement.
• Adhere to confidentiality standards and healthcare data privacy regulations.

Requirements

• Experience working with patients in a clinic or hospital setting.
• Active Clinical Certification (Medical Assistant, Pharmacy Tech, etc.) preferred.
• 3-5 years of experience in a healthcare contact center or related field.
• Excellent communication, teamwork, and management skills.
• Knowledge in using contact center software and Google Workspace.
• Good problem-solving skills and ability to handle high-pressure situations.
• Understanding of healthcare data privacy regulations, such as HIPAA.
• Comfortable with a fast-paced environment and frequent changes.
• Solution-oriented with a proactive approach to seeking answers.

Benefits

• Flexible work environment.
• Opportunity to impact patient care positively.
• Collaborative team atmosphere.
• Professional development opportunities.
• Supportive management and leadership.