Bilingual Phone Representative (Spanish and English) - Remote

Overview

The Bilingual Phone Representative will make outbound calls to prospective new patients, guiding them through the onboarding process and scheduling appointments while effectively communicating complex billing and insurance information.

In Short

• Fully remote position with overlapping CST working hours.
• Independent contractor, full-time role.
• Responsible for making outbound calls to prospective patients.
• Guide new patients through the onboarding process.
• Communicate complex billing and insurance information.
• Handle rejections and difficult conversations.
• Ensure completion of post-call tasks.
• Build feedback loops for product and engineering teams.
• Utilize CRM or sales software.
• Work independently to meet sales targets.

Requirements

• Bilingual in English and Spanish.
• Experience in healthcare preferred.
• Strong communication skills.
• Ability to handle difficult conversations.
• Experience with CRM or sales software.
• Self-motivated and able to work independently.

Benefits

• Work with top 1% of candidates globally.
• Opportunity for promotion and career advancement.
• Be part of a new Concierge team.
• Connect with exceptional US and EU founders.
• Flexible work environment.