High-impact Strategic Customer Service & HR Assistant - Remote

Overview

This is a dual-function, full-time hybrid role designed for a highly organized, proactive individual who thrives in both customer-facing and administrative capacities. As a Customer Service & HR Assistant, you’ll play a vital role in supporting both departments based on demand.

In Short

• Deliver high-quality customer support across email, chat, and phone channels.
• Assist in HR administrative tasks such as scheduling interviews and onboarding.
• Collaborate cross-functionally with team leads.
• Maintain knowledge bases and SOPs.
• Support HR projects and track customer feedback.
• Use CRM and HR software tools.
• Provide internal support to employees.
• Achieve high customer satisfaction scores.
• Complete onboarding workflows promptly.
• Demonstrate reliability and adaptability.

Requirements

• Strong written and verbal communication skills.
• Proficiency in customer service platforms and HRIS systems.
• Exceptional multitasking and prioritization abilities.
• Detail-oriented with excellent documentation skills.
• Able to handle confidential information with discretion.
• 2+ years in customer service, HR, or administrative support.
• Associate's or Bachelor's degree in relevant fields preferred.
• Understanding of employment law or HR practices is a bonus.

Benefits

• Growth opportunities in HR or CS leadership tracks.
• Supportive and inclusive work environment.
• Competitive salary and performance-based bonuses.
• Remote flexibility and wellness programs.
• Health benefits after one year of service.
• Holiday time off and flexible PTO.
• Learning stipends and quarterly team events.