Customer Success Manager - Remote

Overview

As SweatPals' first dedicated Success Manager, you'll have the unique opportunity to build and shape our Customer Success function from the ground up. This foundational role puts you at the forefront of empowering fitness community leaders while establishing the frameworks, processes, and best practices that will scale with our growing platform.

In Short

• Manage a portfolio of fitness communities.
• Act as a trusted business advisor to hosts.
• Conduct regular business reviews with key accounts.
• Guide hosts through feature adoption and best practices.
• Serve as the primary liaison between hosts and internal teams.
• Establish foundational success frameworks and processes.
• Create written and video content for hosts.
• Monitor and analyze usage patterns.
• Shape the future of fitness communities.
• Opportunity to build and lead a team as the function grows.

Requirements

• 3-5 years of customer success experience.
• Proven track record of driving customer growth.
• Strong analytical skills.
• Excellent communication and presentation abilities.
• Experience in content creation.
• Background in fitness/wellness industry a plus.
• Experience building customer success functions preferred.

Benefits

• Competitive salary and equity package.
• Comprehensive health, dental, and vision insurance.
• Flexible PTO policy.
• Remote-friendly work environment.
• Professional development budget.
• Free access to SweatPals partner communities.
• Wellness stipend for fitness activities.