Customer Service Associate (Helpdesk) - Remote

Overview

Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the Philippines!

In Short

• Provide first-level support for account access, password resets, and login issues.
• Manage user account setups, permissions, and group assignments.
• Coordinate requests for new or replacement equipment.
• Provide basic troubleshooting and maintenance for laptops and software applications.
• Monitor IT help channels and respond to user requests promptly.
• Escalate complex technical issues to higher-level IT support.
• Support employee onboarding and offboarding from an IT access perspective.
• Contribute to system and process improvement initiatives.
• Communicate clearly with employees regarding issue status.
• Assist with hardware configuration and installations.

Requirements

• Proven experience in IT support or helpdesk roles.
• Solid understanding of computer systems and IT operations.
• Excellent communication and problem-solving skills.
• Strong attention to detail and commitment to service.
• Willingness to work on shifting schedules, including weekends.
• Familiarity with remote desktop applications.
• Proficiency in Microsoft Office, especially Excel.
• Versatility in managing inquiries via multiple platforms.
• Commitment to completing all required training.

Benefits

• Exceptional work environment with a positive culture.
• Opportunities for growth within the organization.
• Convenience of working from home.
• Supportive processes for remote team success.
• High Glassdoor rating in the BPO industry.