Dutch Customer Care Representative - Remote

Overview

Join Patrique Mercier Recruitment PT as a Dutch Customer Care representative, where you have the option to work either from the vibrant city of Athens or remotely from anywhere in Greece. Our recruitment agency is renowned for connecting exceptional talent with leading opportunities across various sectors, including online media, social media, gaming, healthcare, retail, and telecommunications. In this crucial role, you will become the voice of our Dutch-speaking customers, providing them with top-notch support and handling their inquiries with professionalism and care. You will play a vital role in enhancing customer satisfaction and loyalty, ensuring that every interaction leaves a positive impression. By working in an engaging international environment, you'll get the chance to grow personally and professionally while making a significant impact. Let Patrique Mercier Recruitment PT assist you in finding a career path that aligns with your skills and aspirations.

In Short

• Deliver exceptional customer support to Dutch clients through various channels, including phone, email, and chat.
• Assist customers with product inquiries, service-related questions, and troubleshoot any issues they may encounter.
• Accurately document customer interactions and maintain records within the customer support system.
• Work collaboratively with team members to resolve complex customer challenges and escalate issues when necessary.
• Meet both individual and team performance metrics to contribute to overall customer satisfaction.
• Stay knowledgeable about product information, features, and any changes to effectively assist customers.
• Foster strong relationships with customers through friendly and professional engagements.

Requirements

• Fluency in Dutch, both written and spoken.
• Strong communication skills and a customer-oriented mindset.
• Ability to work independently and as part of a team.
• Experience in customer service or support roles is a plus.
• Proficiency in using customer support software and tools.

Benefits

• Opportunity to work remotely or in Athens.
• Engaging international work environment.
• Personal and professional growth opportunities.
• Competitive salary and benefits package.