Italian Speaking IT Services Representative for Leading Tech Firm - Remote in GR

Overview

Exciting opportunity awaits at Patrique Mercier Recruitment PT! We are seeking an Italian Speaking IT Services Representative for a leading tech firm to work remotely from Greece. In this role, you will provide outstanding technical support to our Italian-speaking clients, helping them navigate our innovative IT solutions. If you are passionate about technology and possess excellent customer service skills, this is the perfect chance to advance your career while working from the comfort of your home!

In Short

• Deliver exceptional technical support to Italian-speaking customers via phone, email, and chat.
• Troubleshoot and resolve client inquiries and technical issues effectively and efficiently.
• Guide customers in utilizing the company's IT services and products to maximize their experience.
• Document customer interactions and maintain detailed records within the support system.
• Collaborate with technical teams to escalate issues and implement solutions swiftly.
• Provide clients with information on new features and best practices for using our products.
• Engage in ongoing training to remain updated on product knowledge and industry developments.

Requirements

• Fluency in Italian and English is required.
• Prior experience in technical support or customer service roles is highly desirable.
• Strong problem-solving abilities and a customer-centric approach.
• Excellent communication skills with a keen attention to detail.
• Familiarity with IT systems, helpdesk tools, and software applications is a plus.
• Ability to work independently and manage time effectively in a remote work environment.
• Flexibility to adjust working hours as needed to meet customer demands.

Benefits

• Fully Paid Relocation Package (Flight, Transfer and Hotel).
• Monthly Salary.
• 2 Extra Salaries Per Year.
• Health Insurance.
• Private Health Insurance.
• Monthly Bonus.
• And More....