Spanish Speaking e-Cigarette Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment is pleased to offer a fantastic opportunity for a Spanish Speaking e-Cigarette Customer Support representative within the Health Department. Join our team and contribute to a vital industry while connecting with Spanish-speaking customers in need of assistance regarding e-cigarette products and health-related inquiries. In this role, you will be responsible for providing clear, informative, and compassionate support to ensure customer satisfaction while promoting responsible use of e-cigarettes. If you have a passion for customer service and health education, this role offers a meaningful career path.

In Short

• Manage customer inquiries related to e-cigarette products and health issues in Spanish.
• Provide accurate information and guidance to customers regarding product usage and health implications.
• Resolve customer concerns and complaints efficiently and professionally.
• Document customer interactions and feedback accurately in the support system.
• Stay informed about industry regulations and health guidelines related to e-cigarettes.
• Collaborate with team members to improve customer service practices and enhance customer satisfaction.

Requirements

• Fluency in Spanish and English.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in health-related fields.
• Ability to handle customer complaints with empathy and professionalism.
• Knowledge of e-cigarette products and health implications is a plus.

Benefits

• Opportunity to work in a meaningful industry.
• Supportive team environment.
• Career growth opportunities.
• Training and development in customer service and health education.