German Speaking e-Cigarette Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment is excited to offer a position for a German Speaking e-Cigarette Customer Support representative in our Health Department. This role is designed for individuals who are passionate about helping customers while navigating the complexities of health-related inquiries concerning e-cigarettes.

In Short

• Manage customer inquiries regarding e-cigarette products and health matters in German.
• Provide clear, informative guidance on product usage and associated risks.
• Effectively resolve customer complaints and ensure a high level of satisfaction.
• Document interactions with customers meticulously in our support system.
• Stay updated with the latest industry regulations and health guidelines pertinent to e-cigarettes.
• Collaborate with team members to improve customer service practices continuously.

Requirements

• Fluency in German is required.
• Strong communication skills.
• Experience in customer service is a plus.
• Ability to handle complaints effectively.
• Knowledge of e-cigarette products is an advantage.

Benefits

• Work from home flexibility.
• Competitive salary.
• Supportive team environment.
• Opportunities for professional development.