Italian Speaking Customer Service - Banking - Athens, Greece - Remote

Overview

Join Patrique Mercier Recruitment JP in the vibrant city of Athens, Greece, as an Italian-speaking Customer Service Representative in the banking sector! This exciting opportunity allows you to support clients in the financial industry while immersing yourself in the rich culture and history of Athens. In this role, you will be responsible for providing outstanding customer service to Italian-speaking clients, addressing their banking inquiries, and ensuring a high level of client satisfaction. If you are passionate about finance and enjoy helping others, we want to hear from you!

In Short

• Provide exceptional customer support to Italian-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to banking products and services, offering accurate and timely information.
• Maintain a thorough understanding of relevant banking regulations and company policies to ensure compliance.
• Document all customer interactions in the company’s CRM system for accurate record-keeping.
• Collaborate with team members to improve service delivery and enhance the customer experience.
• Participate in training sessions to stay updated on banking products and industry changes.
• Contribute feedback to process improvements and innovative customer engagement strategies.

Requirements

• Fluent in Italian, both written and spoken; proficiency in English is required.
• Excellent communication and interpersonal skills with a strong focus on customer service.
• Ability to thrive in a fast-paced environment and handle multiple tasks efficiently.
• Strong analytical and problem-solving abilities with attention to detail.
• Previous experience in customer service, especially in the banking or finance sector, is preferred.
• Familiarity with financial products and regulations is an advantage.
• Proactive attitude, adaptability, and a strong willingness to learn in a dynamic environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )