Italian Speaking Advisor - Athens, Greece - Remote

Overview

Patrique Mercier Recruitment is thrilled to open an exciting position for an Italian Speaking Advisor in vibrant Athens, Greece! This is the perfect role for individuals who are passionate about providing excellent customer service and thrive in a multicultural environment. You will serve as the first point of contact for our Italian-speaking clients, ensuring exceptional support and information delivery.

In Short

• Provide timely and effective support to Italian-speaking clients through multiple channels (phone, email, chat).
• Address customer inquiries and resolve issues to enhance client satisfaction.
• Maintain thorough knowledge of company products and services to offer informed assistance.
• Document interactions accurately and efficiently in our CRM system.
• Collaborate with team members to continually improve service standards and processes.
• Participate in training sessions to advance your skills and product knowledge.
• Provide feedback based on customer interactions to support process enhancements.

Requirements

• Fluent in both Italian and English; knowledge of other languages is an asset.
• Excellent customer service skills with a commitment to client satisfaction.
• Previous experience in customer service or advisory roles is preferred.
• Strong communication skills and a friendly, approachable attitude.
• Able to handle multiple tasks and prioritize effectively.
• Familiarity with CRM systems and basic computer skills.
• Must be authorized to work in Athens, Greece.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.