Czech Speaking IT Representative - Remote

Overview

An opportunity for Czech Speaking IT Representatives to join an innovative team in Athens, Greece, providing high-quality customer support for IT needs.

In Short

• Deliver exceptional technical support to Czech-speaking clients through phone, email, and chat communications.
• Troubleshoot and resolve a range of IT issues, including software, hardware, and connectivity challenges.
• Provide insights and training to customers on product usage, features, and best practices.
• Maintain accurate documentation of customer interactions and resolutions in the CRM system.
• Cooperate with team members to escalate and resolve more complex technical issues.
• Engage in continual learning and development to stay up-to-date on technology trends.
• Collect and analyze customer feedback for service improvements.

Requirements

• Fluency in Czech and English.
• Strong problem-solving skills.
• Experience in customer service or technical support.
• Familiarity with CRM systems.
• Ability to work in a team environment.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Dynamic and innovative work environment.
• Flexible working hours.
• Health and wellness benefits.