Slovak Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is eager to connect talented individuals with exciting career opportunities. We are currently looking for a Slovak Speaking Customer Support Representative for the Transportation Services Department. This position is ideal for individuals who are passionate about customer service and committed to assisting Slovak-speaking clients with their transportation needs.

In Short

• Provide exceptional customer support to Slovak-speaking clients regarding transportation services through phone, email, and chat.
• Assist customers with their inquiries related to bookings, service details, and company policies.
• Resolve customer complaints efficiently and ensure a timely follow-up for a satisfactory resolution.
• Document customer interactions accurately while maintaining a comprehensive record of inquiries.
• Work closely with internal teams and logistics partners to address client needs efficiently.
• Stay informed about transportation industry standards and service enhancements to provide accurate assistance.
• Gather customer feedback to identify areas for improvement and support company initiatives.

Requirements

• Fluency in Slovak and English.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work independently and as part of a team.
• Problem-solving skills and attention to detail.

Benefits

• Opportunity to work remotely.
• Dynamic work environment.
• Supportive team culture.
• Training and development opportunities.