French Speaking Customer Service Representative - Remote

Overview

An overview paragraph about the job

In Short

• Deliver exceptional customer service to French-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with account management, subscription inquiries, and troubleshooting technical issues related to the streaming platform.
• Provide information on new content releases, features, and ongoing promotions to enhance the customer experience.
• Handle customer complaints and feedback professionally, ensuring timely resolutions and customer satisfaction.
• Maintain updated knowledge of the streaming service, its offerings, and industry trends.
• Document all customer interactions accurately and contribute to service improvement initiatives.
• Collaborate with technical support and content teams to address customer issues effectively.

Requirements

• Fluency in French is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to troubleshoot technical issues.
• Knowledge of streaming services is a plus.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.

Benefits

• Competitive salary.
• Flexible working hours.
• Opportunity to work remotely.
• Access to company events and training.
• Supportive team environment.