Italian-Speaking Customer Service Representative for Hotel Reservations - Remote

Overview

An exciting career opportunity for Italian-speaking individuals to join the Hotel Reservations & Hospitality Department in Greece as Customer Service Representatives.

In Short

• Provide outstanding customer service to Italian-speaking clients via phone, email, and live chat.
• Assist customers in booking hotel reservations, managing modifications, and resolving any related issues.
• Maintain a professional and courteous manner in all customer interactions.
• Accurately document customer interactions to support service quality and improvement.
• Collaborate with team members and hospitality partners to ensure exemplary customer experiences.
• Participate in ongoing training to stay updated on industry trends, hotel offerings, and customer service practices.

Requirements

• Fluency in Italian is required.
• Previous experience in customer service or hospitality is preferred.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment.
• Proficiency in using computer systems and software.
• Team player with a positive attitude.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Dynamic and supportive work environment.
• Employee discounts on hotel bookings.
• Training and development programs.