Tax Resolution Specialist I - Remote

Overview

The Tax Resolution Specialist I position at Patriot Software involves assisting customers with payroll tax activities and ensuring compliance with various tax regulations.

In Short

• Full-time position based in Canton, Ohio, with hybrid work options.
• Assist customers with payroll tax compliance and filing.
• Leverage payroll and tax expertise to enhance the payroll tax engine.
• Research and resolve customer tax issues.
• Provide direct support to Full Service customers via phone and email.
• Collaborate with Tax Department and other teams.
• Adapt to changing responsibilities to ensure customer satisfaction.
• Work hours are generally from 9:00 am to 6:00 pm EST.
• Compensation is hourly, based on experience.
• This is a direct hire position, not a contract role.

Requirements

• Strong communication skills.
• Ability to solve problems effectively.
• Experience or knowledge of payroll and tax regulations.
• Self-motivated and dependable work ethic.
• Passion for customer service.
• Ability to learn quickly in a dynamic environment.
• Team player with collaborative skills.
• Experience in a customer-facing role is preferred.
• Detail-oriented approach to tasks.
• Willingness to adapt to changing job requirements.

Benefits

• Work in a supportive and growth-oriented environment.
• Opportunities for professional development.
• Hybrid work model providing flexibility.
• Collaborative team culture.
• Focus on customer satisfaction and quality service.