Customer Support Specialist III - Remote

Overview

The Customer Support Specialist III will play a crucial role in supporting one of our largest partners in the fintech space, ensuring exceptional customer service and account management.

In Short

• Provide omnichannel support (email, chat, phone, social media).
• Build strong client relationships and acquire new customers.
• Collaborate with internal departments to fulfill customer requests.
• Resolve complaints and track processes for client satisfaction.
• Analyze consumer behavior data to understand changing needs.
• Assist customers with travel arrangements and account inquiries.
• Maintain essential program knowledge critical for our partner.
• Achieve performance metrics and adhere to schedule compliance.
• Provide support for program-specific projects as needed.
• Work remotely in Romania with flexible hours.

Requirements

• Passion for SaaS product support.
• Strong communication and problem-solving skills.
• Experience in a contact center environment preferred.
• Ability to maintain composure under pressure.
• Excellent multi-tasking and time management skills.
• Experience with electronic funds transfers (EFTs) is a plus.
• Ability to work additional hours as needed.
• Private and PCI-compliant workspace for telecommuting.

Benefits

• Competitive base salary.
• Attractive benefits package including medical, dental, and vision.
• Access to fitness workouts from home.
• Training opportunities and mentorship.
• Supportive company culture focused on diversity and inclusion.