Sales Development Representative - Remote

Overview

At parcelLab, we’re reshaping how the world’s leading brands manage the post-purchase experience.

Our Post-Purchase Customer Experience platform helps companies like True Classics, Chico’s, YETI, Caraway Home, See's Candies, and others turn operational complexity into powerful customer moments - driving loyalty, retention, and revenue.

As we scale across the US, we’re looking for driven, curious, and customer-obsessed people to join our journey.

In Short

• Prospect into target accounts using a combination of email, cold calls, video, and social selling (LinkedIn)
• Own the early-stage sales funnel: research, outreach, qualification, and handoff
• Engage C-level and senior stakeholders across Ecommerce, CX, Operations, Logistics, and IT
• Identify pain points and spark curiosity by communicating clear, relevant value aligned to the prospect's challenges
• Collaborate with the Sales and Marketing teams on messaging, campaign ideas, and feedback loops
• Maintain accurate records and activity data in Salesforce and other tools
• Consistently meet or exceed monthly KPIs (meetings booked, opportunities generated)

Requirements

• 1–2 years in a B2B SaaS sales development or lead generation role (or equivalent sales experience)
• High energy, resilience, and drive, you don’t shy away from rejection and bounce back fast
• You’re not afraid to pick up the phone, send a video, or drop a voice note - you go beyond templates and think creatively about how to cut through the noise
• Strong communication skills with the ability to tailor your message across different personas and platforms
• Curious and commercially minded - you love learning about new industries and uncovering real business pain
• Comfortable working autonomously in a remote-first, fast-paced environment
• Experience using Salesforce (or similar CRM), LinkedIn Sales Navigator, and modern sales tools
• Must be based on the East Coast
• Expected to attend conferences and office off-sites

Benefits

• Be part of a fast-growing SaaS company backed by strong investors and global brands
• Learn from a world-class sales team and progress your career in a high-impact role
• Competitive compensation and commission structure
• Remote-first culture with flexible work environment
• Collaborative, inclusive, and ambitious culture