Debt Collector - Remote

Overview

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. We are seeking an enthusiastic and highly motivated Debt Collector with experience collecting both consumer and business debt. This role involves contacting consumers and small businesses regarding outstanding debts related to their parcel deliveries.

In Short

• Contact consumers and small businesses regarding outstanding debts.
• Defuse emotional responses and agree on payment plans.
• Locate debtors if phone numbers are invalid.
• Process legal documents for court action if necessary.
• Work in a collaborative and innovative culture.
• Thrive in a fast-paced, remote-first environment.
• Be part of a technology-driven company.
• Contribute to excellent customer care.
• Enjoy career growth opportunities.
• Be part of a dynamic and ambitious team.

Requirements

• Experience in debt collection, primarily consumer.
• Strong communication and negotiation skills.
• Ability to handle emotive subjects with finesse.
• Experience in processing legal documents.
• Ability to work independently and take initiative.
• Adaptability in a fast-paced environment.
• Strong sense of ownership.
• Experience in customer service is a plus.
• Willingness to learn and grow within the company.
• Remote work experience is preferred.

Benefits

• Excellent career growth opportunities.
• Work in a technology-driven company.
• Collaborative and innovative work culture.
• Remote-first work environment.
• Dynamic and ambitious team atmosphere.
• Opportunity to contribute to customer care solutions.
• Flexible working hours.
• Supportive management team.
• Access to training and development resources.
• Engaging company culture.