Field Service Technician - Remote

Overview

The Field Service Technician is responsible for delivering exceptional customer service while troubleshooting and resolving issues related to hardware, software, and networks at customer locations.

In Short

• Be the face of PAR service excellence for customers.
• Provide quality support and customer care.
• Troubleshoot and repair units and networks at customer sites.
• Respond to customer calls in accordance with established SLAs.
• Manage company inventory of parts and company vehicle.
• Provide ongoing training regarding POS operations.
• Flexibility to work after hours and weekends.
• Potential travel outside coverage area may be required.
• Self-motivated and able to work independently.
• Ability to apply critical thinking for quick decision-making.

Requirements

• Customer and quality-focused mindset.
• Minimum of 2 years experience with microprocessor-based equipment.
• Experience with inventory management.
• Ability to listen and communicate effectively.
• Associates degree or equivalent experience preferred.
• Clean driver’s license required.
• Ability to climb ladders and lift 50lbs.
• Familiarity with network cabling.
• Understanding of AC power and grounding effects.
• Willingness to travel and work flexible hours.

Benefits

• Opportunity to work with a leading company in restaurant technology.
• Comprehensive training and development opportunities.
• Supportive work environment focused on customer satisfaction.
• Potential for career advancement within the company.
• Flexible work hours and potential for overtime.