Revenue Cycle Support Specialist - Remote

Overview

The Revenue Cycle Support Specialist plays a key role in supporting revenue cycle operations by managing documentation, coordinating medical records requests, and ensuring accurate processing of administrative tasks.

In Short

• Process incoming requests for medical records from patients, providers, and third parties.
• Verify authorization forms for compliance with HIPAA regulations before releasing medical records.
• Retrieve and compile requested medical records from the EHR system or physical files.
• Scan and upload documents, including superbills and correspondence, into the document management system.
• Ensure accurate labeling and organization of records for easy retrieval.
• Coordinate with medical billers to ensure documentation supports billing processes.
• Open and sort incoming mail, ensuring proper categorization and distribution.
• Work closely with internal teams to address missing or incomplete documentation.
• Maintain accurate logs of medical record requests, superbill processing, and other administrative functions.
• Identify opportunities to improve workflow efficiency in document management.

Requirements

• Familiarity with HIPAA compliance and medical records handling.
• Ability to maintain accurate records and manage multiple requests efficiently.
• Experience with EHR systems and document management software.
• Strong verbal and written communication skills for interdepartmental collaboration.
• Ability to troubleshoot documentation issues and streamline processes.
• High school diploma or GED required; Associate’s degree in Healthcare Administration, or related field preferred.
• Previous experience in a clerical, administrative, or healthcare role preferred.
• Knowledge of medical billing processes and terminology is a plus.
• Experience with NextGen is preferred.
• Understanding of HIPAA regulations and compliance requirements.

Benefits

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company-Paid Optical Allowance
• Company-Paid Routine Eye Care
• Short-Term and Long-Term Disability Insurances
• Educational Allowance
• Paid Holiday Program
• 401K with Company Match