Virtual Guest Relations Specialist for Property Management - Remote

Overview

The Virtual Guest Relations Specialist will provide administrative support to clients in the property management industry, handling communications and coordinating various tasks remotely.

In Short

• Handle guest inquiries and manage check-ins/check-outs.
• Oversee the turnover team for property readiness.
• Coordinate maintenance and contractor teams.
• Document property conditions for dispute resolution.
• Complete daily operational tasks related to property management.
• Manage claims with online travel agencies.
• Conduct market research for rental opportunities.
• Perform due diligence on rental regulations.
• Identify target properties for corporate leases.
• Create revenue projections and manage data.

Requirements

• Experience in property management or customer service.
• Strong communication skills.
• Ability to manage multiple tasks efficiently.
• Familiarity with maintenance and operational procedures.
• Research skills for market analysis.
• Proficiency in data management tools.
• Attention to detail for documentation.
• Ability to work independently in a remote setting.
• Problem-solving skills for managing disputes.
• Knowledge of short-term rental regulations.

Benefits

• Work remotely with flexible hours.
• Collaborate with a professional team.
• Opportunity to develop skills in property management.
• Engagement with diverse clients and properties.
• Gain experience in market research and data analysis.